Shipping & Returns

Shipping policy

All New Zealand orders take approximately 2 -3 working days to be delivered once the order has been processed. Orders are shipped during business hours via PBT couriers.

AUSTRALIAN ORDERS:
All Australian orders are sent via Airmail and have a flat rate of $30.00

RETURNS & EXCHANGES

SALE PRODUCTS

All sale items are final sale and cannot be exchanged, credited or refunded.

RETURNS POLICY FOR ONLINE PURCHASES

  1. Within 30 days of purchase
  2. If your purchase is unworn and in its original condition including original packaging
  3. Include your receipt to receive a full refund 


RETURN IN-STORE

  1. Come into your closest Robin Pierre Store
  2. Bring your receipt
  3. If your refund matches the conditions of return, it will be processed by head office within 30 days. 


MAKE A RETURN VIA POST

Return postage is at the expense of the customer, however should you wish to exchange your item we will send out the replacement at no cost to the customer. 

  1. Make sure your item is in its original condition also including the box
  2. Please post your item with your receipt to 399 Remuera Road, Remuera,  Auckland.
  3. Once your package has been received we will check the items. Once approved your refund will be processed within 30 days.


Please note: our online returns policy does not apply to in store purchases.
You can always contact us for any return question atsupport@robinpierreshoes.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like sockettes and care products. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.

Please note: All sale items are final sale and cannot be exchanged, credited or refunded.