RETURNS & EXCHANGES

We are happy to offer an exchange or credit note for any unworn product returned in the original packaging within seven days of purchase accompanied by a receipt & returned to the original store of purchase. Unfortunately, we cannot offer a refund if you simply change your mind. Refunds are only offered in the case of manufacturing faults. Your refund will be issued to the original purchase card and excludes the cost of shipping.

SALE PRODUCTS

All sale items are final sale and cannot be exchanged, credited or refunded.

RETURNS POLICY

1        Within 30 days of purchase
2        If your purchase is unworn and in its original condition including original packaging
3        Include your receipt to receive a full refund 

RETURN IN-STORE

1        Come into your closest Robin Pierre Store
2        Bring your receipt
3        If your refund matches the conditions of return, it will be processed by head office within 3-5 working days. 

MAKE A RETURN VIA POST

Return postage is at the expense of the customer, however should you wish to exchange your item we will send out the replacement at no cost to the customer. 

1.      Make sure your item is in its original condition also including the box
2.      Please post your item with your receipt to 399 Remuera Road, Remuera, Auckland
3.      Once your package has been received we will check the items. Once approved your refund will be processed within 3-5 working days.

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